Private and Semi Private Dining Terms and Conditions of Sale –Sonero Tynermouth Ltd T/A Gulshan
The Terms and Conditions (the “Terms”) set out below apply to your booking and form part of the contract between you and Sonero Tynermouth Ltd T/A Gulshan (the “Restaurant”), unless the context otherwise requires, the following expressions have the following meanings:
“Takeaway/We/Us/Our” means Gulshan Restaurant and Takeaway;
“Website” means www.gulshantynemouth.co.uk
“Application” means Gulshan Tynemouth Restaurant and Takeaway mobile application that you use for placing food orders
These Terms and Conditions govern the sale of all goods by us and will form the basis of the contract between you and us. If you wish to place an order with us, our Website/Application will guide you through the ordering process. Before submitting your order to us, you will be given the opportunity to review and amend it. Please ensure that you have checked your order and that you have read these Terms and Conditions carefully before submitting it. If you are unsure about any part of these Terms and Conditions, please ask us for clarification.
1 Confirmation of booking;
1.1 Bookings will only be regarded as confirmed upon the Restaurant’s receipt of; signed Terms, a signed Credit Card Guarantee form and a deposit (if applicable).
1.2 Any changes to booking details must be made in writing (email) or phone and will be of no effect unless acknowledged in writing (email) or phone by the Restaurant.
1.3 In the event that the Terms are signed in the name of a company, partnership, agency, firm, club or similar society, the person signing represents to the Restaurant that they have full authority to sign the Terms. In the event that they are not so authorised, they will be personally liable for the complete performance of the contract with the Restaurant.
2 Minimum spends, deposit, and bill settlement
2.1 The minimum spend for this booking is agreed at time of booking. This amount includes VAT at the prevailing rate. No service charge is applicable.
2.2 You shall be required to pay a deposit to secure the booking above 4 people; maximum number of 8 people.
2.3 The Restaurant requires the deposit and any further payments that may be agreed between you and the Restaurant at the time the booking is made to be cleared funds to confirm the booking.
2.4 Your bill must be settled in full on the date of the booking. At this time your deposit will be deducted from your final bill. No account facilities are available, therefore should you not pay any or all of the final bill on the date of the booking, the Restaurant reserves the right to charge the outstanding amount payable to the credit/debit card details submitted on the Credit Card Guarantee form.
2.5 In the event that any or all of the bill for the booking remains outstanding, interest will be payable on all sums due, calculated on a day to day base rate of 2% per calendar month from the due date of payment until the actual date of payment.
2.6 Any queries or complaints concerning the bill must be submitted in writing within 5 business days of the date stated on the bill.
3 Non-payment of deposit
If you fail to pay the required deposit in cleared funds, the Restaurant may, without any liability to you, cancel the booking and charge you for any costs incurred by it in connection with the booking.
4 Cancellation by you
4.1 All cancellations made by you must be in writing (email) or phone to the Restaurant and will be of no effect unless acknowledged in writing (email) or phone by the Restaurant.
4.2 The Restaurant will refund deposits where notification has been received 5 business days or more, before the reservation.
4.3 The Restaurant will retain the deposit or charge half of the agreed minimum spend [whichever is the greater] where notification has been received within 5 business days of the booking.
5 Cancellation by the Restaurant
5.1 The Restaurant may cancel a booking without any liability being incurred whatsoever if: (i) the Restaurant is closed down due to events and circumstances beyond the control of the Restaurant, such as fire, mechanical or electrical breakdown, staff dispute or by order of a public authority; (ii) there are Force Majeure circumstances (as set out at clause 14 of these Terms); (iii) you become insolvent or enter into liquidation/receivership; (iv) you are in breach of any of the Terms; and/or (v) you fail to pay the deposit when required under these Terms or funds have not cleared.
6 Credit/Debit Card
6.1 Credit/debit card is required to secure the booking, and in accordance with clause 2.3 of the Terms, the Restaurant reserves the right to charge this credit/debit card if you fail to pay any or all of the final bill on the date of the booking.
6.2 All online card payments are made to Gulshan. Payments made to Gulshan will appear on your statement as Sonero Tynermouth Ltd T/A Gulshan (the “Restaurant”) T/A ‘. Upon receiving your order, we carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a full payment against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email, SMS or notification on the website, the monies paid shall be used for the value of goods you have purchased as listed.
7 Final numbers
7.1 Final numbers for any booking must be confirmed in writing (email) or phone at least 3 business days prior to the date of the booking.
7.2 The Restaurant reserves the right to charge for the full number of people booked if it has not been provided with notice of a reduction in numbers at least 3 business days prior to the date of the booking, as set out at clause 7.1 of the Terms. The amount charged under this clause will be based on the price of the menu selected and the number of persons cancelled.
7.3 The Restaurant will make every reasonable endeavour to accommodate any increase in numbers and will charge accordingly for providing this service but cannot be held responsible for failure to provide such accommodation or service.
7.4 The Restaurant is required to collect customers personal data when booking as outlined by the Government Guidelines. when booking. The following information is required: name, address, phone number and email. We will hold the information for 21 days to assist the Government if requested. After then it will be deleted. This will not be used for our own personal marketing purpose.
8 Menu
8.1 The Restaurant requires that you choose from the same menu for all members of your party, but will accommodate any dietary requirements in addition to this.
8.2 Any dietary requirements must be notified to the Restaurant at the time you select your menu.
9 Prices
9.1 Prices include VAT at the prevailing rate but exclude a discretionary service charge.
9.2 All prices are current at the time of going to print and include VAT or other government taxes where appropriate.
9.3 The Restaurant reserves the right to amend prices to take into account any changes in the rate of VAT or other taxes.
10 Allergies and intolerances
Any guest allergies and intolerances should be clearly notified to the Restaurant in accordance with clause 8 of the Terms. A member of the team must also be made aware of these before placing any order for additional food or beverages. Guests with severe allergies or intolerances, should be aware that although all due care is taken, there is a risk of allergen ingredients still being present. Please note, any bespoke orders requested cannot be guaranteed as entirely allergen free and will be consumed at the guest’s own risk.
11 Guest conduct
11.1 You shall be responsible for the orderly conduct of the function and shall ensure that nothing shall be done which will constitute a breach of the law or in any way cause nuisance or be infringement of or render a possible forfeiture or endorsement of any licenses for the sale of wine, beer, spirits or for music and dancing or exhibition. In particular, you shall ensure there is no illegal use of narcotics, betting or gaming.
11.2 The Restaurant reserves the right, in its absolute discretion, to refuse entry to or eject guests if at any time, in the view of the Restaurant, their behaviour is unsuitable.
12 Dress code
12.1 The Restaurant’s dress code is smart casual. Any contractors wearing workwear that is unclean (i.e. Boots, work trousers etc) will not be permitted access to the Restaurant’s premises at any time.
12.2 The Restaurant reserves the right, in its absolute discretion, to refuse entry to you or any of your guests should you or they be inappropriately dressed.
13 Your property
The Restaurant is not liable for you or your guests’ property even if such property is lost or damaged whilst on the Restaurant’s premises.
14 Force majeure
Failure to perform any term or condition of the Terms as a result of conditions beyond either parties’ control including, but not limited to, war, strikes, riots, fires, floods, acts of God, governmental restrictions and power failures, shall not be deemed a breach of the Terms.
15 Restaurant logos and intellectual property
15.1 You shall not use the Restaurant’s logo or other intellectual property rights without the Restaurant’s prior written consent.
15.2 Where consent is given by the Restaurant your right to use any logo or intellectual property rights shall be limited to the event or meal and any promotional materials you may create in connection with it will have to be first approved by the Restaurant. Any unapproved materials using any logos or intellectual property rights of the Restaurant must be immediately destroyed.
16. Voucher
16.1 One voucher per table
16.2 One voucher per table takeaway order (minimum spend £15)
16.3 Voucher can be used Monday to Sunday
16.4 Voucher has a 3-month validity period
16.5 This voucher is non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction
16.6 The management retains the right to reject any voucher that has been tampered with or found in any way unacceptable
16.7 We are not responsible if a Gift Voucher is lost, stolen, damaged or destroyed and no replacement will be provided in these circumstances
16.6 This voucher can’t be used during any national holiday periods
ie. Bank Holidays, Christmas and New Years.
16.7 Not applicable for online Purchase.
17 Third party suppliers
17.1 If you wish to employ a photographer, toastmaster, band, musician or any other person to attend the Restaurant in connection with the booking you must notify us and obtain our consent to do so.
17.2 If the Restaurant consents to your employment of any such third party, it will be your responsibility to ensure that Gulshan is fully informed of all arrangements. Furthermore, you must ensure that the third party provides adequate insurance and observed all health and safety requirements.
18 Limitation of Liability
18.1 Nothing in these Terms shall limit either yours, your guests or the Restaurant’s liability for death or personal injury resulting from its negligence, for fraud, for fraudulent misstatement or for fraudulent misrepresentation.
18.2 You and your guests agree to be responsible for and shall compensate the Restaurant against all damages occasioned to the Restaurant or its fixtures and fittings caused by any act, default or negligence of you or your s or guests.
19 Confidentiality
19.1 Both you and the Restaurant agree; (i) to keep confidential, (ii) not use for its own purposes, (iii) not without the prior written consent of the other party, disclose to any third party, any information of a confidential nature (which, for the avoidance of doubt, shall include the Terms and the chosen menu) belonging or relating to the other party which is disclosed to it by the other party, unless such information is or becomes public knowledge (other than by breach of this provision).
20 General
These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction.